Error code
E: 12 Wired remote controller communication error
Applies to 6 models
ASUG09LZAS, ASUG12LZAS, ASUG15LZAS, AOUG09LZAH1, AOUG12LZAH1, AOUG15LZAH1
What this means
The indoor unit has not received a signal from the wired remote controller for more than 1 minute. Possible causes include terminal or cable problems, remote-controller failure, or main-PCB failure.
When to call a technician
This fault involves refrigerant, pressure, or electrical work that must be handled by a certified technician under EU F-gas rules. Do not attempt to open the refrigerant circuit, access mains wiring, or adjust pressure components yourself. Contact a qualified installer or servicer for this one.