Terms of use

These terms

These terms are the agreement between you and NordMind AI Solutions AB, Forskningsringen 71B, 174 61 Sundbyberg, Sweden, for the HeatPump AI app for iOS and this website. By using either, you accept them. If you do not accept them, please do not use the app.

Apple's own App Store terms apply to your download and to any purchase you make there. Apple is not a party to these terms.

What HeatPump AI is — and is not

HeatPump AI answers questions about your heat pump. Error codes are looked up in tables parsed from manufacturer manuals, and an AI model explains the result and answers follow-up questions using that same manual content.

Answers are generated automatically by an AI model and can be wrong, incomplete or out of date. They are general information, not professional advice, and they do not replace an inspection by a certified technician. You decide what to do with what the app tells you, and you remain responsible for your equipment. Where an answer conflicts with your manufacturer's own instructions, follow the manufacturer.

Safety — work you must never do yourself

Whatever the app tells you, do not attempt any of the following yourself:

• anything that opens or touches the refrigerant circuit — pipes, valves, service ports, charging or recovering refrigerant;
• mains electrical work — opening electrical enclosures, wiring, replacing components on the supply side;
• any gas work.

In the EU this work is regulated and must be carried out by a certified technician. The app will refuse to guide you through it and will point you to a technician instead — that refusal is the product working correctly, not a fault.

If you smell gas, see smoke or fire, or suspect an electrical fault: stop, make the area safe, and call your emergency services or a certified technician. Do not use the app to diagnose an emergency.

Your account

You can sign in with Apple or Google, or continue anonymously. Keep your device and your sign-in secure — anyone who can unlock your device can spend your credits. Accounts are personal; do not share one. You must be at least 16 years old to use HeatPump AI.

Credits and payment

• Credits are consumable digital content, bought through Apple's In-App Purchase.
• Credits are metered per answer actually delivered to you. Starting a diagnosis requires a positive balance but does not by itself cost credits. If a turn fails, produces nothing usable, or is blocked by our safety check, the credits reserved for it are released rather than charged.
• A longer answer, or an answer that had to look at a photo, costs more than a short one.
• Credits have no expiry date, but they belong to your account: if you delete your account, any credits still in it are destroyed and are not refunded.
• Credits have no cash value. They cannot be transferred to another account, sold, or exchanged for money.
• Payment is taken by Apple, and refund requests are handled by Apple under the App Store terms. We cannot issue an App Store refund on Apple's behalf. Your statutory rights as a consumer are not affected by this.
• Restore Purchases re-checks your App Store purchases and adds credits you paid for but never received. Credits you have already used are not added again.

Right of withdrawal (digital content)

Credits are digital content that is not supplied on a physical medium, and delivery begins immediately when your purchase is confirmed.

By buying credits you expressly ask us to begin delivery immediately, and you acknowledge that you thereby lose your 14-day right of withdrawal once delivery has begun.

This does not affect your rights if credits are never delivered, or if the service is faulty or not as described.

Acceptable use

Please do not:

• try to talk the assistant past its safety refusals, or use what it says to attempt refrigerant, mains-electrical or gas work yourself;
• scrape, bulk-download, reverse-engineer or automate the app or this site, or use it to build a competing dataset;
• send photos containing other people, their personal data, or content you do not have the right to send us;
• resell access, share an account, or run a commercial service on top of the app;
• create multiple accounts to work around allowances, credits or rate limits.

We may suspend or close an account that breaches these terms or that we are required by law to act on.

Content and intellectual property

• Manufacturer content belongs to manufacturers. Manuals and the technical content in them are their rightsholders'. We do not host or reproduce manuals; we synthesise the facts in our own words, use at most short attributed quotations, and link to the official manufacturer PDF where one exists.
• Trademarks. Brand and model names belong to their owners. HeatPump AI is independent and is not affiliated with, endorsed by or sponsored by any heat pump manufacturer.
• Our own material — the app, this site and the text we wrote — stays ours. You get a personal, non-exclusive, non-transferable right to use it.
• What you send stays yours. You keep the rights to the text and photos you send. You give us the permission we need to process them to answer you, as described in our privacy policy.
• Rightsholder notices: info@nordmindai.com. Our indexes are removable one brand at a time.

Availability and changes to the service

We do not promise the service will always be available or uninterrupted, and we may change or discontinue features. If we permanently discontinue paid credits, we will say on this page how unused credits are handled before we do so.

Our liability

Nothing here excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be excluded or limited under mandatory law, including Swedish and other Nordic consumer-protection law. Your statutory rights come first.

Subject to that: HeatPump AI gives you information — it does not work on your equipment. We are not liable for damage arising from work carried out on a heat pump, by you or by anyone else, on the strength of what the app said, and we are not liable where a manufacturer's own instructions differ from the app's answer. Anything affecting safety should be checked with a certified technician.

Where our liability is not excluded above and may lawfully be limited, it is limited to what you paid us for credits in the 12 months before the event.

Ending this agreement

You can stop using HeatPump AI at any time, and delete your account from Settings → Delete account. Deleting destroys any remaining credits — see the privacy policy. We may suspend or close an account that breaches these terms.

Changes to these terms

We may update these terms. The date at the top of the page shows when they last changed, and we will tell you in the app about a change that materially affects you. If you do not accept a change, stop using the app and delete your account.

Governing law and disputes

Swedish law applies to these terms. If you are a consumer resident in the EEA, this does not take away the protection of the mandatory consumer law of the country you live in.

If something goes wrong, please write to info@nordmindai.com first — most things are settled that way. If we cannot agree, you can take the dispute to an out-of-court consumer body:

• Sweden: Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, arn.se.
• Norway: Forbrukerrådet / Forbrukertilsynet.
• Finland: Kuluttajariitalautakunta (the Consumer Disputes Board).
• For a cross-border dispute inside the EU, the European Consumer Centres Network (ECC-Net) can help.

Court proceedings against us may be brought at the district court for our registered office in Sundbyberg, Sweden. As a consumer, you may also bring proceedings in the courts of the country where you live, and we will only bring proceedings against you there.

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